RECALL NOTICE - ULTRASOUND GEL

RECALL NOTICE - ULTRASOUND GEL

August 20, 2021

There has been a voluntary Recall issued by Eco-Med Pharmaceuticals, the manufacturer of Eco-Gel 200 Ultrasound Gel which includes the Medelco Multipurpose Ultrasound Gel brand. The recall has been issued due to potential bacterial contamination.

The initial recall lists certain batch numbers (lot numbers) that were affected. Medelco has not sold any of the listed batch numbers.

Due to uncertainty of the root cause, Health Canada has now expanded the recall to include all Eco-Gel products regardless of batch number. Health Canada is advising all end users to stop using and discard any Eco-Gel products on hand. This includes all Medelco Multipurpose Ultrasound Gel.

You can view the Health Canada Recall Notice here: https://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2021/76279a-eng.php

The manufacturer has since filed for bankruptcy and ceased operations. There is no recourse for Distributors such as Medelco or end users of Eco-Gel products.

Medelco has secured a new supplier of ultrasound gel as of the date of this recall.

As a courtesy to customers who have recently purchased gel, Medelco is offering a one-time free replacement (excluding shipping charges) for any unopened container of Medelco Multipurpose Ultrasound Gel purchased within 3 months of the date of the recall (August 4, 2021) to a maximum of two 5L or six 250ml bottles.

To make a claim, please email a current picture showing your unopened container (including quantity) of Medelco Gel to brian@medelco.ca. Upon verifying your original purchase, replacement gel will be shipped to you as soon as possible. You will be responsible for any shipping charges.